By approving these terms and conditions and confirming your order, a binding agreement is entered into. Please read the terms and conditions before placing your order on www.bergbergstore.com.
We reserve the right not to deliver in the event that the stock level was incorrect at the time of receiving the order. Should we be unable to deliver in accordance with the terms in the confirmation of order, we will contact you and give you the opportunity to cancel the order.
Prices are stated in SEK for Sweden, EUR for EU, NOK for Norway or USD for rest of the world. Prices do not include delivery charges. As we ship from Sweden, VAT is charged for shipping destinations in the EU, while shipping destinations outside of the EU are exempt from VAT. Please choose your shipping country up left in our shop, and the listed price will automatically display price including VAT for EU-customers, and exclude VAT for non-EU customers. However, non-EU customers might be subjected to VAT and customs in your own country. Import duty, tax costs and customs charges will be invoiced to you directly from FedEx. If charges are levied in your country and you refuse to pay them, you are responsible for the original shipping costs to you, any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package. Please contact your local customs office for current charges and regulations.
We have the right to adjust incorrect prices.
We offer four different payment methods: Credit/debet cards, Paypal, invoice by Klarna (only Sweden and Norway) or direct bank e-Payments by Trustly (only in Sweden, Finland, Denmark, Estonia, Poland and Spain).
We accept VISA and MasterCard. When paying by card you will be asked for the card number, its period of validity and the CVC code. We use a security standard called 3D-Secure, developed by VISA and MasterCard. All information is encrypted using SSL encryption, which prevents unauthorized access to card details. We do not store card numbers after the transaction has been carried out.
PayPal allows secure payment with your PayPal account or credit card. You will be redirected to PayPal to finalize your order when checking out.
Please read the terms&conditions for Klarna invoice in the checkout.
Trustly - Direct bank e-Payments
Trustly is a payment method that allows you to pay with your online bank account. All you need is your regular online bank credentials.
We ship from Sweden. Orders are shipped by Fedex, except Swedish orders which are shipped by Posten. We ship to many international destinations - if your country is not on our destination list - please contact us.
All international orders are sent by Fedex. A physical street address and signature upon delivery are required. Please register a phone number when ordering which Fedex can use to reach you. You will receive a tracking number via email once your order is dispatched. Your package can be tracked at www.fedex.com.
Posten (only for delivery within Sweden)
All Swedish orders are sent by Posten. For the moment, a tracking number is not sent automatically to you when your order is dispatched, so please contact us in case your have not received your order 2-3 days after you received a dispatch confirmation email.
Delivery time and Costs
We make every effort to ship your order as quickly as possible. Below are the delivery times under normal conditions. Expect some extra days during sales and holidays. Please note that the following delivery charges do not include import costs that may be due when the package reaches the country of destination outside of EU.
40 SEK, 2-3 working days
Free shipping over 1000 SEK
8 €, 2-5 working days
Free shipping over 250€
12 €, 3-5 working days
Free shipping over 250€ (incl VAT)
65 NOK, 3-7 working days
Free shipping over 1600 NOK (excl VAT)
18 USD, 5-7 working days
Free shipping over 275 USD (excl VAT)
Rest of the World
20 USD, 5-7 working days
Free shipping over 275 USD (excl VAT)
Shipping methods and costs may change without notice.
When we have received your order, you will receive an automatic e-mail confirming your order. In case the stock level was incorrect at the time of receiving the order, we will contact you and you have the option of cancelling your order or choose an exchange product.
NB! To make purchasing a gift even easier, we have extended our returns deadline during the holiday season. Orders placed between November 17, 2014 and January 31, 2014 can be exchanged or returned for a refund until January 15, 2015.
You have the right to return your producs for any reason within 30 days from delivery date. We will refund the sales price when you have returned the item to us in saleable condition. All return, shipping and exchange costs are covered by the customer. This applies to the original shipping cost for your order as well as the return-shipping cost. In the case of an exchange, we will cover the cost of shipping the new item to you. If you receive faulty goods, or wish to exchange the product, please contact us immediately at email@example.com.
Make a return
Please drop us an email at firstname.lastname@example.org and inform us about the return. The goods are to be sent to the address below. Please attach a note with your name and order number.
181 50 Lidingö
Please note that you are responsible for the goods until we receive them. The order amount will be refunded to your card or paypal account within 30 days of us receiving the returned products. We will not refund the intitial shipping cost or the cost of return-shipping costs.
Handling and collection of personal information is in accordance with local law and will never be sold to third parties.
Berg&Berg Store is operated by Berg&Berg Retail AB. The company is registered in Sweden, and our corporate identification number is 556971-9585.