Customer Service
Prices
Orders are charged in the displayed currency, except for orders paid with PayPal which will be processed in Euro. Prices do not include delivery charges.
VAT is included in the product price for shipping destinations in the EU and Norway, while VAT is not included for other shipping destinations outside of the EU. Non-EU customers might be subjected to VAT and customs in your own country. Import duty, tax costs and customs charges will be invoiced to you directly from FedEx. If charges are levied in your country and you refuse to pay them, you are responsible for the original shipping costs to you, any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package. Please contact your local customs office for current charges and regulations.
Brexit: Please note that from Jan 1, 2021, VAT is not included in the product price for customers in the UK. The same terms as for other non-EU countries apply.
We have the right to adjust incorrect prices.
Payments
We offer the following payment methods:
Credit/Debit cards
We accept VISA, MasterCard and American Express through Shopify Payments, which is PSD2 compliant (3D secure).
Klarna
Klarna (Slice it, Pay Later, Pay Now) is available for customers in Austria, Denmark, Finland, Germany, Netherlands, Sweden or the United Kingdom. Klarna payment options are shown in Euros at checkout to customers in Austria, Finland, Germany, and the Netherlands. Customers in Denmark, Sweden, or the United Kingdom need to use their local currencies.
PayPal
PayPal allows secure and swift payment with your PayPal account or credit card. You will be redirected to PayPal to finalize your order when checking out.
Apple Pay
Apple Pay is a mobile payment and digital wallet service by Apple Inc. that allows users to make payments in person, in iOS apps, and on the web. It is supported on the iPhone, Apple Watch, iPad, and Mac.
Google Pay
Google Pay is a digital wallet platform and online payment system developed by Google to power in-app and tap-to-pay purchases on mobile devices, enabling users to make payments with Android phones, tablets or watches.
Shipping
We ship from Sweden. We ship to most international destinations (see checkout for available countries). Orders are shipped by DHL (within the EU*) and FedEx Connect Plus (rest of the world). Our digital gift cards are sent as soon as the order is processed in an email with a link to your gift card code.
EU and Norway
EU* and Norway orders are shipped with DHL to your nearest DHL service point. You will receive information on where to collect your order and when it's ready to be picked up by DHL. When picking up your order, identification will be required. Please register the correct email address and phone number when placing an order to receive shipment information by DHL.
*Orders to Italy, Cyprus and Malta are shipped with FedEx Connect Plus, while orders to France and Norway are shipped with DHL Express. Orders to Denmark are shipped with Bring.
Rest of the World
All orders outside the EU (including the UK and Switzerland) are sent with Fedex Connect Plus. A physical street address and signature upon delivery are required (Fedex doesn't deliver to BOX-adresses). Please register a phone number when ordering which Fedex can use to reach you. You will receive a tracking number by email once your order is dispatched. Your package can be tracked at www.fedex.com.
Delivery times and costs
We make every effort to ship your order as quickly as possible. Below are the delivery times under normal conditions. Expect some extra days during sales and holidays. Please note that the following delivery charges do not include import costs that may be due when the package reaches the country of destination outside of the EU.
We offer free shipping on all orders over 300 EUR (or equivalent in other currencies).
- Sweden: 5€, 1-3 working days .
- EU+UK, Norway, Switzerland: 10€, 3-5 working days.
- North America: 10€, 5-7 working days.
- Rest of the World: 25€, 5-7 working days.
When we have received your order, you will receive an automatic e-mail confirming your order. In case the stock level was incorrect at the time of receiving the order, we will contact you and you have the option of cancelling your order or to choose an exchange product.
Return Policy
You have the right to return your products for any reason within 30 days from the delivery date. EU customers should use the provided return label. Customers outside the EU (including UK, Norway and Switzerland) should contact customer service by email shop@bergbergstore.com which will assist you with the return and supply you with a return label. We only accept returns with a return label issued by Berg & Berg. Berg&Berg does not refund any shipping fees or any customs fees that have been paid by the customer.
Please note that you are responsible for the goods until we receive them. Items should be returned unused, and with all original packaging (including hangers) and garment tags still attached. Returns that are damaged, soiled or altered may not be accepted. Due to hygiene reasons, returned underwear and socks are only accepted if the packaging has not been opened or damaged. Please follow our instructions below:
How to make the return
Customers within EU: To make a return, please fill out the return sheet and place it inside your parcel together with the items you wish to return. Attach the return label on the outside of your parcel and hand it over to your nearest DHL service point (or Bring service point for Danish customers).
Customers outside the EU: To make a return, please drop us an email at shop@bergbergstore.com and inform us about the return. Customer service will supply you with a return label. The cost of return will depend on your location and will be deducted from your refund. We only accept returns with a return label issued by Berg & Berg.
Please note that we are unable to offer exchanges. We advice customers who want to change size, model or color to place an order for the new item, and return the original item. We will issue a refund for the original item after the return is processed by our warehouse.
Your Refund
Your refund will be credited to the original payment method within 30 days of us receiving the returned products. We will not refund the initial shipping cost, the return-shipping cost, or import duties and tax costs (if you live outside the EU/Norway). For Swedish customers, 10€ will be deducted for the DHL returns service. For other customers within the EU, 15€ will be deducted for the DHL returns service. For customers outside the EU (including UK, Norway and Switzerland), the cost of the returns service will depend on your location and the price quoted to Berg & Berg by the company handling the return shipment.
If you’ve chosen “Pay later” or “Finance” through Klarna as payment option, please contact Klarna to pause the invoice to avoid additional costs while your return is being processed. Please note that you are responsible for the goods until we receive them.
If you have ordered items within our «3 for 2» or «5 for 4» promotions, then please read the following conditions for returns:
If you return one item, you will not receive a refund, as the order no longer fulfills the condition for the «one free item promotion».
If you return several items, but not the full order, you will receive a refund, but not for the «one free item», regardless of which item that was listed as free in checkout.
If you return the full order, you will receive a full refund.
Examples:
You buy 3 shirts for the price of 2. You return 2 shirts. You will receive refund for 1 shirt.
You buy 3 shirts for the price of 2. You return 3 shirts. As you only paid for 2 shirts, you will receive refund for 2 shirts.
Terms of Service
Overview
This website is operated by Berg&Berg Retail AB. The company is registered in Sweden, and our corporate identification number is 556971-9585. Throughout the site, the terms “we”, “us” and “our” refer to Berg&Berg. Berg&Berg offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Online store terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
General conditions
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
Accuracy, completeness and timeless of information
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Modifications to the service and prices
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
Products
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product made on this site is void where prohibited. We do not warrant that the quality of any products, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
Accuracy of billing and account information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
Personal information
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.
Errors, inaccuracies and omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
Prohibited uses
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
Disclaimer of warranties; limitation of liability
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Berg&Berg, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
Indemnification
You agree to indemnify, defend and hold harmless Berg&Berg and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
Severability
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
Termination
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
Entire agreement
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
Governing law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Sweden.
Changes to terms of service
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Contact information
Questions about the Terms of Service should be sent to us at shop@bergbergstore.com.
Privacy Policy
Here at Berg&Berg, we respect the privacy rights of our visitors and understand the importance of protecting the information collected about you. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from bergbergstore.com (the “site”, the ”store”).
Type of data we collect
When you make a purchase or attempt to make a purchase from our store, we collect certain information you give us, such as your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information”.
When you visit our site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site. We refer to this automatically-collected information as “Device Information”.
We collect device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the site.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you
- Screen our orders for potential risk or fraud
If you choose to sign up to our newsletter list, we will send you emails with information about new products, special offers or other updates. You may always choose to stop receiving these emails by clicking on the unsubsribe link in the end of our newsletter.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing your personal information
We are running Berg&Berg based on the passion to provide you with great products. Trust us - we are not in the business to sell your personal information to third parties! We only share your information with selected third parties to be able to run Berg&Berg: We use Shopify to power our online store, you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
We also use Google Analytics to help us understand how our customers use the Site, you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We use Klaviyo to send you newsletters (if you have given your consent to receive newsletters). We use Nosto to give personalized product recommendations. In order to receive payments we share the order information with Stripe and Paypal, and in order to ship your order, we share the order information with Unifaun, Fedex and DHL. And we use Fortnox as an ERP system where order information is stored for bookkeeping.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural advertising
We may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at shop@bergbergstore.com.