Customer Service

Please find info about SHIPPING, PAYMENTS, RETURNS and general TERMS and CONDITION below.
Payments

We offer the following payment methods: Credit/debet cards and Paypal

Credit/Debit cards

We accept VISA and MasterCard trough our payment parter Stripe. When paying by card you will be asked for the card number, its period of validity and the CVC code. 

PayPal

PayPal allows secure payment with your PayPal account or credit card. You will be redirected to PayPal to finalize your order when checking out.

 

Shipping & Returns

Shipping Methods

We ship from Sweden. Orders are shipped by Fedex, except Swedish orders which are shipped by DHL. We ship to many international destinations - if your country is not on our destination list - please contact us.

FedEx: All international orders are sent by Fedex. A physical street address and signature upon delivery are required. Please register a phone number when ordering which Fedex can use to reach you. You will receive a tracking number via email once your order is dispatched. Your package can be tracked at www.fedex.com.

DHL: All Swedish orders are sent by DHL. 

Delivery time and Costs

We make every effort to ship your order as quickly as possible. Below are the delivery times under normal conditions. Expect some extra days during sales and holidays. Please note that the following delivery charges do not include import costs that may be due when the package reaches the country of destination outside of EU.

Sweden
3€, 2-3 working days
Free shipping over 1000 SEK

EU
7 €, 3-5 working days
Free shipping over 200€

Norway
10€, 3-7 working days
Free shipping over 1600 NOK

North America
8€, 5-7 working days
Free shipping over 250 USD

Rest of the World
20€, 5-7 working days
Free shipping over 250 USD

Shipping methods and costs may change without notice.

When we have received your order, you will receive an automatic e-mail confirming your order. In case the stock level was incorrect at the time of receiving the order, we will contact you and you have the option of cancelling your order or choose an exchange product.

Return Policy

You have the right to return your products for any reason within 30 days from delivery date. Items should be returned unused, and with all original packaging and garment tags still attached. Returns that are damaged, soiled or altered may not be accepted.

Purchased Berg&Berg underwear and swimwear should be tried on over underwear.

Your refund will be credited to the original payment method within 30 days of us receiving the returned products. We will not refund the initial shipping cost or the return-shipping cost (except for tailoring where return shipping will be covered). In the case of an exchange, we will cover the cost of shipping the new item to you.

If your order has been sent to a destination within the EU, all sales taxes will be refunded. Outside the EU, customs duties and sales taxes are non-refundable through Berg&Berg. However, you may be able to recover these by contacting your local customs bureau directly.

Make a return
: Please drop us an email at shop@bergbergstore.com and inform us about the return. Please fill out the return sheet  with your name, order number and the item you require if you want to make an exchange. Please note that you are responsible for the goods until we receive them.

Our address for returns is: Berg&Berg, Ackumulatorvägen 7, 181 55 Lidingö, Sweden.

 

terms & conditions

We reserve the right not to deliver in the event that the stock level was incorrect at the time of receiving the order. Should we be unable to deliver in accordance with the terms in the confirmation of order, we will contact you and give you the opportunity to cancel the order.

Prices

All orders are charged in Euro. The exchange rate converter display prices at current exchange rates in NOK, SEK, DKK, EUR, GBP, JPY and KRW. These prices are only guidance - in checkout the final price will be stated in euros.  Prices do not include delivery charges.

VAT is charged (included) for shipping destinations in the EU and Norway, while other shipping destinations outside of the EU are exempt from VAT.  Non-EU customers might be subjected to VAT and customs in your own country. Import duty, tax costs and customs charges will be invoiced to you directly from FedEx. If charges are levied in your country and you refuse to pay them, you are responsible for the original shipping costs to you, any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package. Please contact your local customs office for current charges and regulations.

We have the right to adjust incorrect prices.  

Shipping Methods

We ship from Sweden. Orders are shipped by Fedex, except Swedish orders which are shipped by DHL. We ship to many international destinations - if your country is not on our destination list - please contact us.

FedEx: All international orders are sent by Fedex. A physical street address and signature upon delivery are required. Please register a phone number when ordering which Fedex can use to reach you. You will receive a tracking number via email once your order is dispatched. Your package can be tracked at www.fedex.com.

DHL: All Swedish orders are sent by DHL. 

Delivery Time and Costs

We make every effort to ship your order as quickly as possible. Below are the delivery times under normal conditions. Expect some extra days during sales and holidays. Please note that the following delivery charges do not include import costs that may be due when the package reaches the country of destination outside of EU.

Sweden
3€, 2-3 working days
Free shipping over 1000 SEK

EU
7 €, 3-5 working days
Free shipping over 200€

Norway
10€, 3-7 working days
Free shipping over 1600 NOK

North America
8€, 5-7 working days
Free shipping over 250 USD

Rest of the World
20€, 5-7 working days
Free shipping over 250 USD

Shipping methods and costs may change without notice.

When we have received your order, you will receive an automatic e-mail confirming your order. In case the stock level was incorrect at the time of receiving the order, we will contact you and you have the option of cancelling your order or choose an exchange product.

Return Policy

You have the right to return your products for any reason within 30 days from delivery date. Items should be returned unused, and with all original packaging and garment tags still attached. Returns that are damaged, soiled or altered may not be accepted.

Purchased Berg&Berg underwear and swimwear should be tried on over underwear.

Your refund will be credited to the original payment method within 30 days of us receiving the returned products. We will not refund the initial shipping cost or the return-shipping cost (except for tailoring where return shipping will be covered). In the case of an exchange, we will cover the cost of shipping the new item to you.

If your order has been sent to a destination within the EU, all sales taxes will be refunded. Outside the EU, customs duties and sales taxes are non-refundable through Berg&Berg. However, you may be able to recover these by contacting your local customs bureau directly.

Make a return
: Please drop us an email at shop@bergbergstore.com and inform us about the return. Please fill out the return sheet  with your name, order number and the item you require if you want to make an exchange. Please note that you are responsible for the goods until we receive them.

Our address for returns is: Berg&Berg, Ackumulatorvägen 7, 181 55 Lidingö, Sweden.

Personal Information

Handling and collection of personal information is in accordance with local law and will never be sold to third parties.

Company Information

Berg&Berg is operated by Berg&Berg Retail AB. The company is registered in Sweden, and our corporate identification number is 556971-9585.

FAQ


Do you ship internationally?

Yes, we ship to all corners of the globe

How can I track my order?

You will receive an e-mail with your tracking code. You will also find a link to the tracking code on your profile page

Which payment methods do you accept?

We accept Visa, MasterCard and PayPal

What is your return policy?

You have the right to return your products for any reason within 30 days from delivery date. Items should be returned unused, and with all original packaging and garment tags still attached. Returns that are damaged, soiled or altered may not be accepted.

How do I return an item?

Please drop us an email at shop@bergbergstore.com and inform us about the return. Our address for returns is:

Berg&Berg, Ackumulatorvägen 7, 181 55 Lidingö, Sweden.

Please attach the return sheet with your name and order number. If you wish to make an exchange, please specify the new item you require. Please note that you are responsible for the goods until we receive them.

When will I receive a refund?

Your refund will be credited to the original payment method within 30 days of us receiving the returned products. We will not refund the initial shipping cost or the return-shipping cost. In the case of an exchange, we will cover the cost of shipping the new item to you.